1. Overview
UAEConnect focuses on providing digital and informational solutions. As such, returns typically do not apply to intangible services or consultations. If a product or plan is incorrectly delivered, we encourage users to contact us promptly. Each case is handled individually and respectfully.

2. Eligibility for Return
Return requests may be considered if a tangible product (e.g., hardware) is involved and arrives damaged or defective. The item must be unused and in original condition. Digital content and informational resources are non-returnable. Proof of issue may be required.

3. Request Process
To request a return, contact us via email or phone with full details. Please include order reference and reason for return. We review all submissions within a reasonable timeframe. If accepted, we will provide next steps by email.

4. Refund Conditions
Refunds may be granted if the product is eligible and verified upon return. In such cases, refunds are processed using the original method of contact or invoice. Refunds do not include any incidental costs or indirect losses. Decisions are final once reviewed by the internal team.

5. Timeframe
Returns must be initiated within 7 days of delivery for physical items. Late requests may not be eligible. If accepted, processing may take up to 10 business days. All updates will be shared via email.

6. Limitations
Refunds are not provided for user errors, compatibility issues, or lack of usage. Our goal is clarity at the start to avoid dissatisfaction later. Please review all features and compatibility before proceeding. Assistance is always available before a request is made.

7. Policy Updates
This policy may be modified based on operational needs or user feedback. Updates will be visible on this page. Continued use of our services implies agreement with the latest version. Review this policy periodically to stay informed.

8. Contact Information
For questions or return-related inquiries, contact:
📍 Address: 67 40A St – Al Wasl – Dubai – United Arab Emirates
📞 Phone: +97623231347
📧 Email: [email protected]